Let’s work it out.
Need a hand with Memshards, or want to get in touch with the studio?
Email game supportHelp us find the problem.
In your message, tell us your phone model, Android version, game version, and what happened. If you can, include a screenshot and the steps that caused the issue.
Never send passwords, payment details, or other private information.
For studio enquiries: ezerocollective@gmail.com
Before you reinstall
Memshards saves progress on your phone. Uninstalling or clearing app data permanently removes it. Updating the game preserves your progress.
Read the game guideQuick answers
The rewarded video won’t load.
Check your connection and try again later. An ad may not be available in your region at that moment. Chances still refill over time, and the rest of the game works offline.
How do I change my ad privacy choices?
Open Memshards, then Settings → Ad privacy choices. Availability depends on your region and the consent options provided by Google.
Can you restore lost progress?
We do not receive or store your game progress, so we cannot restore it after app data is removed or the game is uninstalled.